The Process and Terms of Service

How to Purchase

For all of my custom, made-to-order, items the process starts with us having a conversation to Discuss Your Project via email, phone call, or feel free to submit a Custom Build Form to get the conversation started, whatever is easiest for you. I want to get to know exactly what you are looking for, what kind of wood you would like your piece made from, dimensions of your piece, finish, etcetera. Maybe you already have an idea in mind or something in my gallery or shop has sparked an idea. Whatever the case may be, I would love to work with you to create the custom piece that is perfect for you! So, please reach out, and let’s get to work creating that perfect piece.

Once you and I have all of the specifics worked out on your piece, I will email you an estimate for your review and signature. This estimate will also include a line item for shipping cost (if applicable) (Freight Company: UPS, FedEx, etc)

If you accept the estimate and choose to proceed with the piece, I will send an invoice for the deposit as outlined in the “payment” section below. This deposit places you in the workflow queue and allows me to purchase materials for your piece.

Upon completion of your piece, I will send an invoice for the remaining balance prior to delivery.

Pre-made (In Stock)- If you see something that catches your eye and is NOT a made-to-order piece, simply add the item to your cart and you are set to check out. I may have a few of these from time to time.

Payment

Unless otherwise stated, I build all of my items on a made-to-order basis at the request of the customer.

I require a 50% deposit to start your build. This deposit is non-refundable once I purchase the materials. I will send you an invoice equal to 50% of the total estimate. As soon as I have received your deposit, I will send you a confirmation email to inform you when I have purchased the materials and begun work on your piece. When your order is approaching completion, I will contact you to let you know and to arrange for delivery (if required). I will send you another invoice for the remaining balance. The remaining balance will be due prior to delivery.

**I accept cash, credit and debit cards, money orders, personal checks, and cashier’s checks.

Delivery/Shipping

Most items are made-to-order, requiring varying lead times prior to shipping. Depending on the delivery method and your location, delivery can take an additional 1 to 6 weeks. When your order is approaching completion, I will contact you to schedule a date and time for delivery to ensure you are available to accept delivery (if necessary).

For large items that require freight, please advise if you prefer a specific location for the driver to leave your package. Freight Items will include lift gate service and be fully insured. Despite my best efforts during crating and carefully wrapping items, accidents can happen during transport, please inspect items carefully and note any damage on the freight company’s bill of lading before signing or refusing to accept the piece.

Smaller items will be shipped at my discretion via UPS or USPS, for example. I will provide you with a tracking number.

** Shipping, at this time, is limited to United States customers.

Lead Times

Lead times for items will, generally, not exceed 8 weeks with the typical lead time on large items being 4-6 weeks. These lead times may vary a bit based on workload, material availability, and project size. These lead times do not reflect shipping times. If my lead times are exceeding the 8 weeks, I will inform you during our initial project discussions.